20 Jan 2027 • 15.00–22.00 • The Lookout, London

Continuum’27

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78Days 22Hours 25Minutes 03Seconds

What to expect

20 Jan 2027 • The Lookout, London

01
In Conversation With…

An unmissable stage line-up, headlined by Louis Theroux.
02
The Next Era

Launch of the next leap of Loyalty AI.
03
After Dark

The Executive Social: live band and immersive moments illuminated by the London skyline.

Speakers

Headliner
Louis Theroux

Documentary filmmaker, broadcaster & author

Louis is a world-renowned documentary filmmaker, broadcaster, and author celebrated for his ability to uncover what truly drives human behavior, trust, and connection. His unique style of investigation has looked into everything from celebrities to the US prison system, far-right groups to adult films. Over three decades, across landmark BBC series and chart-topping podcasts, Louis has mastered the art of empathy, engagement, and uncovering genuine loyalty.
Analyst
John Pedini

Principal Analyst, Forrester Research

John Pedini serves as a Forrester analyst, helping enterprise B2C brands design high-impact customer engagement initiatives that drive both brand loyalty and profitability. His research focuses on shifting consumer attitudes, loyalty measurement, and emerging retention technologies. With over 27 years in senior leadership at Brierley & Partners, John has collaborated with world-leading consumer brands to implement and scale some of the industry’s most successful loyalty programmes.
Host
Max Byloff

CEO Comarch Loyalty

Max Byloff is an international SaaS leader and CEO of Comarch Loyalty, spearheading the sector’s transformation in the era of AI. With an extensive track record scaling global tech businesses, Max previously spent nearly a decade at Oracle heading its global loyalty division, CrowdTwist. A seasoned entrepreneur, published CX author, and university lecturer, he brings deep strategic insight into the future of enterprise customer engagement and loyalty.

Agenda

Agenda at a glance

20 Jan 2027 • 15.00–22.00

01Registration & Welcome
02AI & Loyalty InsightsMax Byloff, CEO Comarch Loyalty
03The State of Loyalty: An Analyst PerspectiveJohn Pedini, Forrester
04In Conversation with Louis TherouxUnfiltered insights on human connection & curiosity
05A New EraUnveiling the next leap in Loyalty AI & live product demo
06Continuum After Dark

Exclusive venue

The Lookout, 8 Bishopsgate, London

Great skyline and even better agenda.

Right in the vibrant heart of London. High ceilings, panoramic views across the skyline, and a room built for C-level conversations.

Need more convincing?

After Dark

The connections

An exclusive room of C-level leaders who actually sign off on loyalty decisions.
The experience

Hands-on activities, built to get you involved.
The entertainment

An electrifying live band to carry us into the night.
The moments

Great food, drink and unexpected moments.